Refund & Cancellation Policy

1. Order Cancellation

Orders can be cancelled before they are shipped. If cancelled before shipping, a full refund will be processed within 3-5 business days. Once shipped, cancellation is not possible.

2. Returns & Replacements

If you receive a damaged or incorrect product, you can request a return within 7 days of delivery. We will arrange a replacement or refund after verifying the issue. Photographic evidence may be required.

3. Refund Process

Approved refunds are processed back to the original payment method within 5-7 business days. For COD orders, refunds are processed via bank transfer or UPI.

4. Non-Refundable Items

Personalized gifts, custom-made items, and products damaged due to customer negligence are non-refundable. Perishable items (flowers, cakes) are only refundable if delivered in damaged condition.